Shipping policy

Shipping Policy

This Shipping Policy explains how Chargeon processes, handles, and delivers orders placed through our website. By placing an order, you agree to the terms outlined below. Our goal is to provide a clear, transparent, and reliable shipping experience for all customers.

Order Processing Time

All orders are processed within 1 to 3 business days, excluding weekends and public holidays. Processing time refers to the period required to verify payment, prepare items, and package orders for shipment.

Once your order has been successfully processed and dispatched, you will receive a confirmation email containing your order details and tracking information. In rare cases, processing may take longer due to high order volume, product availability, or verification checks.

Shipping Time and Delivery Estimates

After processing, orders are shipped based on the selected destination. Estimated delivery times are as follows:

United States: 5 to 10 business days
International: 7 to 15 business days

These delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on location, customs clearance, weather conditions, logistics delays, or courier service disruptions.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, package weight, and shipping method selected. The final shipping fee will be displayed before completing your purchase.

We may offer free shipping promotions from time to time, which will be clearly displayed on our website during promotional periods.

Order Tracking

Once your order is shipped, a tracking number will be sent to your registered email address. This tracking number allows you to monitor the progress of your shipment in real time.

Please allow 24 to 48 hours for tracking information to become active after dispatch, as courier systems may require time to update their databases.

Shipping Delays

While we aim to ensure timely delivery, delays may occasionally occur due to factors beyond our control. These may include high order volumes, customs processing delays, courier service interruptions, natural events, or unforeseen logistical challenges.

Chargeon is not responsible for delays caused by third-party shipping carriers or customs authorities. However, we will always assist customers in tracking and resolving shipping-related issues where possible.

Incorrect or Incomplete Address

It is the responsibility of the customer to provide an accurate and complete shipping address at the time of checkout. Any errors in the shipping address may result in delayed delivery, return to sender, or loss of the package.

Chargeon is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping details, you must contact us immediately at blbenterprises9@gmail.com before the order is dispatched.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Chargeon is no longer responsible for lost or stolen items. In such cases, customers are advised to contact the shipping carrier directly to file a claim or request assistance.

We will, however, provide necessary support and documentation required to help resolve the issue with the carrier.

Damaged Items

If your order arrives damaged, you must contact us within 48 hours of delivery. Please include clear photos of the damaged product and packaging to help us assess the issue.

Once reviewed, we will provide an appropriate solution, which may include replacement, refund, or store credit depending on the situation.

International Shipping

We offer international shipping to selected countries. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are not included in the product or shipping cost and are the sole responsibility of the customer. Chargeon has no control over these charges and cannot predict their amount.